SUMMARY
As Customer Service/ In House Sale Representative supports the Marketing and Sales department with various duties to include special projects, sales goals and meeting coordination. Customer Service/ In House Sale Representative will actively pursue and develop opportunities to increase sales for Rejuran, Dr. J SkinClinic and JBP. This position supports the office administration with trade shows, sales support and customer support activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Provide customers with a Best In Class, Rejuran USA Experience using our business systems and product/marketing tools
- Build Relationships with customers - incoming calls and assigned accounts
- Consistently delivering customers with personalized service and accurate, timely work
- Handling a steady volume of calls and emails including: Placing new product orders via phone or email, providing updates on new and existing orders, pricing, product information and delivery tracking details; Researching customer questions; Processing returns and credits for returned goods; Documenting discussions; Other customer based needs
- Managing sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies
- Work with National Sales Director in order to cultivate relationship and collaborate on growth opportunities
- Educate customers on products, initiatives and promotions that best meet their needs
- Identifying growth opportunities that help expanding product portfolio utilization with customers and launching new products
- Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement
- Managing sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies
- Complete administrative responsibilities on a timely basis: including, expense reports and customer reports
- Attend sales training and sales meetings as required
- Maintaining updated knowledge of the industry and competitive products
- Complies with company policies
- Demonstrate a strong work ethic and represents Rejuran USA with integrity, honesty, and professionalism at all times
- Complete special projects and any other duties as assigned
Supervisory Responsibilities
- N/A
Skills/Knowledge/Abilities
- 3 plus years of experience in skincare or cosmetic customer service.
- 3 plus years of Sales experience
- Strong analytical, communication, verbal, written and Microsoft Suite skills.
- Excellent organizational and interpersonal skills and the ability to work effectively at all levels of the organization and across other functional areas
- Team player; willing to complete special assignments on call when needed
- Ability to work in a frequently interrupted, short-deadline environment while giving courteous support for customer’s immediate needs
- Ability to read, write, spell; compose business letters, and use common business math applications. General office and accurate data entry skills.
- Travel is required: 10%
- On Site work is required. (Residence within 20 miles)
Physical Demands
- Sitting, Walking, and/or Standing
- Light Weight: Lifting, Pulling, Pushing
- Near acuity (clarity of vision at 20 inches or less)
- Speaking-ordinary speech
- Hearing-ordinary conversation
- Fingering-computer keyboard
Work Environment
- Office work environment
- Off site/in market work (customer meetings, trade events)
- Exposure to fluorescent lights
- No extreme climate or climate variation
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person