Customer Service Representative
New York, NY | Full-Time | $18–$20/hour
About the Role:
We are looking for a dependable and detail-oriented Customer Service Representative to support our sales and shipping teams. In this role, you will be the main point of contact for customers, brokers, and salespeople—ensuring a smooth ordering process and resolving issues quickly and professionally. This is a full-time role based in New York City.
What You'll Do:
- Receive and process customer orders via email and electronic systems (EDI)
- Communicate with buyers, brokers, and sales teams to confirm order details
- Resolve product and delivery issues in a timely, professional manner
- Provide accurate information about products, pricing, and order status
- Send out order confirmations, exception reports, and invoices
- Handle customer questions and concerns with a service-first mindset
- Collaborate with internal departments to ensure on-time deliveries
- Assist with daily reports and updates for the customer service team
What We're Looking For:
- Previous experience in a customer service or order support role
- Strong communication and problem-solving skills
- Organized, detail-oriented, and able to multitask
- Comfortable using email and basic computer systems
- Team player with a positive, professional attitude
What We Offer:
- Competitive pay: $18–$20 per hour (based on experience)
- Full-time schedule and consistent hours
- Supportive team environment
- Opportunity to contribute to a key part of our business
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Location: In person