Customer Service Representative

Must be available to start on 09/08/2025.

Position Status: Full-time, Day Shift

Position Location: Remote ONLY in Virginia and North Carolina. You must be located near a Sentara hospital or hub and must be able to travel on-site if you are have having connectivity issues.

• Sentara Independence – Virginia Beach, VA




• Sentara Albemarle Medical Center – Elizabeth City, North Carolina




• Sentara Careplex Hospital – Hampton. VA




• Sentara Williamsburg Regional Medical Center – Williamsburg, VA




• Sentara Northern Virginia Medical Center – Woodbridge, VA




• Rockingham Atrium – Harrisonburg, VA




• Sentara Halifax Regional Hospital – South Boston, VA

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

Overview

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent Required

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Two years of customer service experience Required




• Previous data entry experience Required




• Experience in a high volume call center Preferred