Empower Customer Connections: Customer Service Representative at Strategic Management, Inc. in Temple!
Strategic Management, Inc., a premier sales and consulting organization in Temple, is seeking customer-focused professionals to join our team as Customer Service Representatives supporting Verizon's industry-leading telecommunications services. Our team specializes in brand positioning, customer acquisition and retention, and business development consulting, helping companies strengthen their market presence and build lasting customer relationships. We empower brands with data-driven strategies, customer-focused marketing, and innovative sales solutions that drive real, measurable impact. We are currently looking for a highly motivated and enthusiastic individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you'll be the vital connection between Verizon and its valued customers, delivering exceptional service for wireless, internet, and TV solutions. This entry-level position offers comprehensive training in customer care protocols, product knowledge, and service resolution techniques, providing an ideal foundation for launching a successful career in client relations. Our extensive training program will certify you as a Customer Service Representative expert, empowering you to troubleshoot technical issues, answer complex questions, and provide personalized recommendations, all while maintaining Verizon's high standards for customer satisfaction.
Key Responsibilities of the Customer Service Representative:
- Serve as the primary point of contact for Verizon customers at events, retail locations, and partnerships, ensuring a welcoming and professional experience.
- Address customer inquiries related to services, billing, account management, promotions, and tech support, providing timely, accurate responses.
- Resolve fundamental service issues promptly and escalate complex IT concerns (e.g., connectivity issues, device malfunctions) to the relevant technical teams.
- Assist customers with tasks like plan changes, upgrades, service additions, and general account inquiries.
- Educate customers on the features and benefits of their services, identifying opportunities to enhance their experience or recommend additional products.
- Maintain a positive and empathetic attitude, resolving customer complaints and challenges efficiently, to achieve first-contact resolution.
- Document all customer interactions and resolutions accurately in CRM systems for transparency and follow-up.
- Stay updated on Verizon's products, services, and troubleshooting methods while collaborating with sales teams to ensure a smooth customer journey.
Minimum Qualifications of the Customer Service Representative
- Must have a High School Diploma or GED, be 18+ years old, and legally authorized to work in the U.S.
- 1-2 of relevant experience in customer service, retail, hospitality, or any client-facing role requiring strong communication and problem-solving skills.
- Excellent verbal communication and active listening skills, with the ability to articulate information clearly, empathetically, and patiently.
- Strong problem-solving and critical thinking abilities to address customer inquiries and resolve concerns effectively.
- A customer-centric mindset, with a passion for delivering outstanding service and building positive relationships.
- Detail-oriented and organized, with basic computer skills and a willingness to learn CRM platforms for accurate data entry.
- Ability to remain professional and composed in dynamic, challenging customer interactions.
- Adaptable and quick to learn new product information and service procedures.
Job Type: Full-time
Pay: $49,000.00 - $58,000.00 per year
Work Location: In person