Radius Telematics specializes in vehicle tracking and telematics systems, offering market-leading products and services to businesses of all sizes—from those with just a few vehicles to large commercial fleets. We provide sales and support solutions tailored for enterprise, business, and individual accounts.
We are looking for a full-time Customer Support Representative to join our team. If you are a tech-savvy individual with a passion for customer service, we want to hear from you!
Ideal Candidate:
- Problem-Solving Skills: Excellent analytical and problem-solving abilities to identify issues and implement solutions promptly.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical information clearly to non-technical users.
- Multitasking Ability: Capable of managing multiple tasks simultaneously while maintaining attention to detail.
- Empathy and Patience: Strong interpersonal skills, demonstrating empathy and patience when dealing with customers’ concerns.
- Team Player: Collaborative mindset with a willingness to work with internal teams to resolve complex issues.
- Bilingual Skills: Bilingual in Spanish and English is a plus, enhancing communication with our diverse customer base.
- Customer-Centric Attitude: Passion for helping customers and ensuring a positive experience with the company’s products and services.
Job Responsibilities:
- Provide Technical Assistance: Offer support to customers via phone, email, and chat regarding technical issues with products or services.
- Troubleshoot Issues: Diagnose and resolve software and hardware problems related to the company’s products, ensuring timely resolution.
- Document Interactions: Maintain accurate records of customer interactions in the support ticketing system.
- Collaborate Internally: Work with engineering and product teams to escalate complex issues and provide feedback for product improvements.
- Manage Inquiries: Handle incoming calls and emails, prioritizing customer needs and ensuring efficient service delivery.
- Build Relationships: Foster strong relationships with customers through clear communication and proactive support.
- Provide Solutions: Address customer complaints and inquiries, offering appropriate solutions and follow-up to ensure satisfaction.
- Adhere to Policies: Follow company communication procedures, guidelines, and policies to maintain consistency in service delivery.
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Windsor, CO 80550 (Preferred)
Ability to Relocate:
- Windsor, CO 80550: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Windsor, CO 80550