Customer Support Representative

Radius Telematics specializes in vehicle tracking and telematics systems, offering market-leading products and services to businesses of all sizes—from those with just a few vehicles to large commercial fleets. We provide sales and support solutions tailored for enterprise, business, and individual accounts.

We are looking for a full-time Customer Support Representative to join our team. If you are a tech-savvy individual with a passion for customer service, we want to hear from you!

Ideal Candidate:

• Problem-Solving Skills: Excellent analytical and problem-solving abilities to identify issues and implement solutions promptly.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical information clearly to non-technical users.
• Multitasking Ability: Capable of managing multiple tasks simultaneously while maintaining attention to detail.
• Empathy and Patience: Strong interpersonal skills, demonstrating empathy and patience when dealing with customers’ concerns.
• Team Player: Collaborative mindset with a willingness to work with internal teams to resolve complex issues.
• Bilingual Skills: Bilingual in Spanish and English is a plus, enhancing communication with our diverse customer base.
• Customer-Centric Attitude: Passion for helping customers and ensuring a positive experience with the company’s products and services.

Job Responsibilities:

• Provide Technical Assistance: Offer support to customers via phone, email, and chat regarding technical issues with products or services.
• Troubleshoot Issues: Diagnose and resolve software and hardware problems related to the company’s products, ensuring timely resolution.
• Document Interactions: Maintain accurate records of customer interactions in the support ticketing system.
• Collaborate Internally: Work with engineering and product teams to escalate complex issues and provide feedback for product improvements.
• Manage Inquiries: Handle incoming calls and emails, prioritizing customer needs and ensuring efficient service delivery.
• Build Relationships: Foster strong relationships with customers through clear communication and proactive support.
• Provide Solutions: Address customer complaints and inquiries, offering appropriate solutions and follow-up to ensure satisfaction.
• Adhere to Policies: Follow company communication procedures, guidelines, and policies to maintain consistency in service delivery.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Windsor, CO 80550 (Preferred)

Ability to Relocate:

• Windsor, CO 80550: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Windsor, CO 80550