Company Description
About Us
At Sphirea Plus, we are redefining the standards of performance marketing. Our team is driven by innovation, precision, and strategic creativity. We partner with brands to deliver measurable results, combining data analytics with bold marketing strategies to accelerate growth. Located in the heart of Dallas, we provide a collaborative environment where ideas are nurtured and careers are built.
Job Description
Job Description
We are currently seeking a Customer Support Specialist to join our dynamic team in Atlanta, GA. This role requires a solutions-driven individual who can provide high-quality support to customers while maintaining professionalism and empathy. You will be the primary point of contact for clients, ensuring their issues are resolved efficiently and their expectations are exceeded.
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat
Identify customer needs and provide appropriate solutions
Maintain detailed and accurate records of customer interactions
Escalate complex issues to the appropriate internal teams when necessary
Follow up with customers to ensure satisfaction and resolution
Contribute to improving support processes and client retention strategies
Maintain up-to-date knowledge of company products and services
Qualifications
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
2+ years of experience in a customer service or support role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in using CRM systems and basic office software
Ability to multitask and remain calm under pressure
A customer-first mindset with a drive for exceeding expectations
Additional Information
Benefits
Competitive salary: $57,000 - $65,000 annually
Growth opportunities and professional development programs
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Inclusive, collaborative, and respectful work environment