At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.
We are seeking a dedicated and tech-savvy Digital Customer Assistance Specialist to join our Customer Service team. In this role, you will be responsible for providing exceptional support to our customers through various digital channels, including email, chat, social media, and our website. Your primary objective will be to enhance customer satisfaction by addressing inquiries, resolving issues, and providing product information, all while representing our brand positively.
Responsibilities
Respond promptly and effectively to customer inquiries across multiple digital platforms, ensuring a seamless customer experience.- Assist customers with product-related questions, order status, account management, and troubleshooting.
- Collaborate with other departments to resolve complex customer issues and ensure timely follow-up.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Identify trends in customer inquiries and provide feedback to improve service processes and product offerings.
- Educate customers on our digital tools and resources to enhance their experience and encourage self-service options.
- Provide support for digital initiatives, including social media engagement and online promotions.
- Keep up-to-date with product knowledge, industry trends, and company policies to deliver informed assistance.
Qualifications:
High school diploma or equivalent; a degree in a related field is a plus.- Proven experience in customer service, preferably in a digital or e-commerce environment.
- Strong written and verbal communication skills with a focus on customer engagement.
- Proficient in using digital communication tools and customer relationship management (CRM) software.
- Ability to troubleshoot issues effectively and provide solutions in a timely manner.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work varying shifts, including evenings and weekends, as needed.
The pay range for this role is:
27 - 32 USD per hour(Remote (Somerset, Kentucky, US))