UnifyCX is growing and looking for a Director/VP of Compliance & Data Protection to join our motivated and ambitious team in.
What Will You Do?
We are seeking an experienced compliance leader to serve as our Director/VP of Compliance & Privacy Program (title commensurate with experience). The ideal candidate will provide strategic leadership and oversight of our established compliance department of 9 professionals, while also fulfilling the critical role of Data Protection Officer to ensure privacy compliance across all operations. This role will manage our comprehensive compliance program based on the OIG 7 Elements framework and SCCE best practices. Reporting directly to the CFO with significant interaction with the Board of Directors and executive leadership team, this position offers substantial opportunity for strategic impact.
Compliance Program Leadership & Oversight
- Serve as the organization's primary compliance officer, providing strategic direction and oversight of the compliance program
- Chair the Compliance Committee and report quarterly to the Board/Governing Body on compliance matters
- Oversee a team of 9 compliance professionals with diverse responsibilities
- Ensure the compliance program effectively addresses all regulatory requirements applicable to UnifyCX's operations
- Maintain independence and authority to implement necessary compliance measures
- Participate in executive leadership discussions and strategic planning
Data Protection Officer Responsibilities
- Serve as the organization's designated Data Protection Officer (DPO) as required under GDPR and other privacy regulations
- Lead privacy impact assessments and data protection initiative
- Monitor compliance with privacy laws and regulations across all jurisdictions
- Serve as the primary point of contact for data subjects and supervisory authorities on privacy matters
- Advise on data protection obligations and provide recommendations to ensure compliance
- Oversee privacy training and awareness programs
Regulatory Compliance Management
- Ensure compliance with multiple regulatory frameworks including HIPAA, GDPR, CCPA, HITRUST, PCI DSS, and ISO standards
- Stay current on emerging compliance requirements and industry best practices
- Oversee internal and external audit programs to validate compliance with regulatory requirements
- Provide executive-level guidance on regulatory impacts to business strategy
Policy & Procedure Development
- Lead the development, implementation, and maintenance of compliance policies and procedures
- Ensure the Code of Conduct and related policies reflect current regulatory requirements
- Oversee policy management processes to ensure regular review and updates
- Align compliance policies with organizational strategy and risk tolerance
Risk Assessment & Monitoring
- Direct the annual compliance risk assessment process
- Oversee monitoring and auditing activities to detect compliance risks
- Review and approve internal audit plans and corrective action plans
- Ensure effective monitoring of high-risk areas including contract compliance, vendor management, and client requirements
- Provide executive-level risk reporting and mitigation strategies
Training & Communication
- Oversee the development and delivery of compliance training programs
- Ensure effective communication of compliance requirements throughout the organization
- Promote a culture of compliance and ethical conduct
- Develop executive-level communications on compliance matters
Investigation & Response
- Oversee the investigation of reported compliance concerns
- Ensure appropriate corrective actions are implemented to address identified issues
- Make recommendations regarding disciplinary actions for compliance violations
- Manage self-disclosure processes when appropriate
- Provide executive guidance during significant compliance incidents
External Audit Management
- Oversee preparation for and responses to external audits and certifications
- Serve as the primary point of contact for regulatory agencies
- Manage relationships with external compliance partners and consultants
- Represent the organization in industry compliance forums and discussions
Who are you?
Required Qualifications:
- Bachelor's degree in business, law, healthcare administration, or related field
- 10+ years of progressive experience in compliance, with at least 5-7 years in a leadership role
- Demonstrated experience managing a comprehensive compliance program based on the OIG
- Strong knowledge of healthcare compliance regulations (HIPAA, HITECH)
- Experience with privacy regulations (GDPR, CCPA) and serving in a Data Protection Officer capacity
- Experience managing a compliance team and developing staff
- Excellent written and verbal communication skills
- Strong leadership, analytical, and problem-solving abilities
- Ability to influence and collaborate with executives and cross-functional teams
- Executive presence and ability to communicate effectively at the Board level
Preferred Qualifications:
- Master's degree, JD, or relevant advanced degree
- Compliance certifications (CHC, CHPC, CIPP, etc.)
- Privacy certifications (CIPP/E, CIPM, etc.)
- Experience with information security frameworks (HITRUST, ISO 27001, PCI DSS)
- Experience in customer service/BPO industry
- International compliance experience
- Previous Director or VP-level experience
- Experience reporting to Board of Directors
Key Competencies:
- Strategic leadership and vision
- Integrity and ethical leadership
- Regulatory knowledge and interpretation
- Privacy and data protection expertise
- Risk assessment and management
- Executive influence and collaboration
- Communication and training
- Investigation and problem-solving
- Team leadership and development
- Business acumen and strategic thinking
Working Relationships:
- Leads a team of 9 compliance professionals
- Regular interaction with executive leadership
- Collaboration with Legal, HR, IT, and business unit leaders
- Engagement with external auditors, regulators, and clients
- Potential membership in executive leadership team (VP level)
Who We Are:
UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.