Director of Intake
Job description
The Director of Intake is responsible for overseeing the day to day operations of
the Intake department and maintaining relationships with the business
development representatives from the Managed Long Term Care (MLTC) agencies
that Signature Care is contracted to service The Director of Intake and Enrollment
is also required to ensure that detailed logs are maintained to track all referrals;
declined cases; accepted cases and discharged cases. Job Description: The Director
of Intake is responsible for scheduling quarterly meetings with the representatives
from the MLTC's for thorough reviews of contractual relations. The Director of
Intake and Enrollment will ensure all documentation that is received from
insurance providers so that the cases can be started on time Duties and
Responsibilities: Ensure a seamless, complete and effective enrollment process for
all prospective clients into our MLTC program Initial point-of-contact for calls from
prospective clients, caregivers, contracts or pending enrollees for the MLTC
program Provides market feedback to the company's leadership regarding
competitive offerings, prospect needs and generates product development ideas.
Confirming Medicaid eligibility in E-paces Establishes, grows and retains strong
customer relationships. Provide a New SOC enrollment spreadsheet for the MLTC
patients for the following month, on a monthly basis Ensures all referrals are being
processed and followed up, while ascertaining that customer service and referral
sources are satisfied Ensure that all CHHA referrals offered through the HHAX
system are addressed in a timely manner
Qualifications:
1. Two (2) to three (3) years of experience in an Intake position, preferably in a
home care organization OR an equivalent and demonstrates a strong knowledge
of Regulations.
- Ability to interact seamlessly with the Director of Business Development and the
marketing team. - Excellent communication skills, proven track record of
successful managing staff. - Ability to speak effectively before groups or customers
or employees of the agency.
- Be thoroughly knowledgeable of the process of converting a referral into a Start
of Care record of increasing revenue through generation of leads/referrals.
- Ability to read, analyze and interpret general business correspondence. Ability to
effectively present information and respond to questions from groups of
managers, patients, customers and the general public.
- Ability to apply common sense understanding to carry out instructions furnished
in written, oral or diagram form. Ability to deal with problems involving several
variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram or schedule form.
Job Type: Full-time
Salary: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person