The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency.
To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization.
If you are a detail-oriented professional who thrives in a fast-paced environment, the Dispatcher role is an excellent opportunity to build a rewarding career.
YOUR ROLE IN ACTION:
- Coordinate Departmental Operations – Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.
- Monitor Work Opportunities – Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.
- Client Communication – Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.
- Scheduling & Logistics Management – Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.
- Record Keeping – Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.
- Administrative Support – Provide administrative assistance to ensure smooth workflow and department operations.
WHAT WE’RE LOOKING FOR:
- Organizational Skills: Ability to manage schedules, track assignments, and coordinate tasks efficiently.
- Communication Expertise: Strong verbal and written communication skills to interact professionally with clients and internal teams.
- Problem-Solving Ability: Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges.
- Attention to Detail: Ability to document and track job progress with accuracy.
- Adaptability: Comfortable working in a fast-paced, changing environment.
- Time Management: Ability to prioritize tasks and ensure timely completion with minimal supervision.
- Customer Service Skills: Maintain a professional and approachable demeanor when interacting with clients and technicians.
- Technical Proficiency: Familiarity with scheduling and workforce management software is a plus.
- Flexibility: Availability to work varying schedules, including evenings and weekends, as needed.
PHYSICAL & ENVIRONMENTAL CONDITIONS:
Physical Requirements:
- Ability to sit for extended periods while monitoring and coordinating work schedules.
• Use of computers, phones, and other office equipment on a daily basis. • Ability to occasionally lift up to 25 lbs. for administrative tasks.
Work Environment:
- Work performed in an office setting with frequent communication with field personnel and clients.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Occasional travel between office locations or job sites may be required.
LOCATION AND TRAVEL:
- Primary Work Location: Office-based role in Irving, Texas.
- Travel Requirements: Minimal travel; occasional visits to job sites may be required.
EMPLOYEE BENEFITS:
- Competitive Wages: Offering a salary that is competitive within the industry.
- Paid Training: Providing training programs at no cost to the employee, ensuring skill development and career growth.
- Health Insurance: In accordance with the company benefits package.
- Paid Time Off (PTO): PTO policy to support work-life balance.
- Technology: Essential technological tools, including a computer and necessary software applications required to perform job duties, are provided to enhance productivity and connectivity in the workplace.
At DCOMM, your career advancement is a shared priority. We are dedicated to providing the tools, training, and opportunities you need to succeed and thrive within our organization.
COMMITMENT TO EQUAL OPPORTUNITY
DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.