Job Summary
The Dispatcher is responsible for all aspects related to contractor and driver activities, freight flow and ensuring lines of communication remain open with terminal operations, as well as customers. This role works closely with the Transportation leadership team and all CDL Class A Drivers.
Duties and Responsibilities
Coordinate contractor and driver activities
Manage inbound and outbound freight flow
Plan and implement delivery routes for drivers
Maintain effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations
Manage internal operating procedures
Process multiple calls simultaneously from internal as well as external customers; maintain ownership of all communication regarding changes that impact internal and external customers
Prepare various reports on production, quality, timeliness, staffing, maintenance and discrepancies
Perform other tasks delegated by the Supervisor and/or Transportation Manager