E Commerce Lead Associate

With support of the manager, oversees daily operations in E-commerce Department, including production, shipping, and customer service. Works side by side with listing specialists, photographers and shippers to execute procedures and improve department efficiencies.

1. Selects, photographs, describes and lists items of value on e-Commerce sites.

2. Ships sold/paid auction items via Shipping Carrier to Customers.

3. Responds in a timely manner to customer service emails and phone calls.

4. Facilitates pulls of unsold e-commerce items, and getting them packed to move to post Retail.

5. Creates daily production goal sheets for listers and shippers and works with the staff to ensure goals are met.

6. Tracks department’s production results weekly/monthly for average # of listings, % sold, and average transaction. Works with team to ensure production standards are met.

7. Explores new category ideas for increased e-commerce listings and revenue.

8. Educates store managers on appropriate listing items and coordinates with store managers to maintain necessary inventory for listings

9. Unloads supply and product trailers, as well as loads return trailers.

The associate in this position has supervisory responsibility for designated associates in their department.

• Knowledge of online programs such as Google, EBay and Amazon.com, required. • Experience with Excel and online research, strongly preferred. • Strong creative writing ability, required. • Knowledge of digital camera use and the ability to take acceptable digital phots for online listings, required.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at RecruitingAccommodations@goodwillvirginia.org . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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