Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work. ESSENTIAL FUNCTIONS:
- Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
- Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
- Directs client calls and requests to the appropriate project manager for follow-up.
- Schedules and enters bottle orders into the container order system based on the client's sample needs.
- Reviews login dashboard and updates information and confirmations as necessary.
- Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
- Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS: Education and Experience:
- Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.
- Principles, practices, and techniques of customer service.
- Computer applications and systems related to the work.
- Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
- Correct business English, including spelling, grammar, and punctuation.
- Performing and providing professional-level customer service in a variety of markets.
- Training others in policies and procedures related to the work.
- Preparing functionals reports, correspondence, and other written materials.
- Using initiative and independent judgment within established organizational and department guidelines.
- Using tact, discretion, and prudence in working with those contacted in the course of the work.
- Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Work is performed in an office setting. Qualifications
Pace® Analytical Services
Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.