Job Summary
We are seeking a dedicated and professional Front Desk Assistant to join our team. The ideal candidate will serve as the first point of contact for our patients and visitors, providing excellent customer service in a fast-paced environment. The Front Desk Assistant will be responsible for managing appointments, checking patients in and out, collecting payments, answering phones with multiple phone lines, handling inquiries, and ensuring a smooth operation at the front desk of our fast- paced podiatry office.
The perfect employee will have experience working the front desk and also working in the back with patient care so they can be utilized as a floater.
Must be dependable, reliable and honest. High School graduate. Must have medical office experience both front and back office
Duties
- Greet patients and visitors warmly, ensuring a welcoming atmosphere.
- Check patients in and ensure all documentation is complete.
- Manage phone calls with professionalism, demonstrating strong phone etiquette.
- Patient check out and payment processing.
- Understanding medical coding for proper billing.
- Schedule and confirm appointments using medical scheduling software.
- Maintain accurate patient records and manage medical terminology effectively.
- Assist with administrative tasks such as data entry and typing.
- Process patient information efficiently.
- Collaborate with Management and other staff to ensure seamless patient flow.
- Address patient inquiries and resolve issues promptly to enhance customer satisfaction.
Requirements
- Previous experience in a clinic or other medical office setting or Podiatry is a MUST.
- Strong customer service skills with the ability to communicate effectively.
- Familiarity with medical terminology is an asset.
- Proficient in phone etiquette and handling multiple tasks simultaneously.
- Basic knowledge of medical scheduling software is a MUST; experience with AllegianceMD is a plus.
- Ability to type accurately and efficiently.
- A positive attitude and willingness to learn in a dynamic environment.
Join us as we strive to provide exceptional care and service to our patients!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Paid time off
Medical Specialty:
- Podiatry
Schedule:
- Monday to Friday
- No weekends
Work Location: In person