Reports To: General Manager / Lead Housekeeper
JOB TITLE: Breakfast Server
Position for Hotel Breakfast Attendant for a high performing Holiday Inn Express Inn & Suites hotel located in Lakeland, Florida. This hotel has achieved the #1 ranking on TripAdvisor in Lakeland.
Applications must be currently located in Central Florida.
Reports To: General Manager / Lead Housekeeper
JOB HOURS: Monday through Friday 6am-10:30 am, Saturday and Sunday 6am-11:30am
JOB DESCRIPTION
The Breakfast Attendant is responsible for preparing the Holiday Inn Express & Suites breakfast buffet for hotel guests while greeting and servicing them in a friendly manner consistent with the hotel’s food preparation and customer service standards. The Breakfast Attendant is responsible for guest satisfaction with a goal of each guest getting exactly what they want in a very friendly and genuine manner. Complete guest satisfaction is the single most important function. It takes priority over all other daily duties. Therefore, whenever you can be of any help to a guest, be sure to offer your assistance graciously and in a timely manner, making them feel welcome.
RESPONSIBILITIES
Responsibilities would include, but are not limited to:
- Flawlessly and efficiently prepare, present, serve and replenish the Holiday Inn Express & Suites buffet breakfast for all guests staying on property in accordance with the Holiday Inn Express & Suites standards for quality and presentation.
- Prepare specialty foods such as scrambled eggs, baked goods, bacon, sausage, fresh brewed coffee, juices, hot cereals & pancake mix following specific recipes and methods that usually require short preparation time.
- Maintain a clean, safe and productive kitchen environment that adheres to the Holiday Inn Express & Suites policies and all applicable State Health codes. Clean food preparation areas, cooking surfaces, and utensils.
- Operate cooking equipment such as oven, microwave, refrigerators, and dish washing equipment.
- Provide creative input on meal presentation, setup and themed displays to enhance the meal experience and guest satisfaction.
- Greet guests with a friendly and sincere welcome, use a positive, clear speaking voice, listen attentively to understand guest requests, respond with appropriate action, and provide accurate information about our local area such as points of interest, places to shop and eat.
- Maintain inventory control procedures by evaluating food and beverage needs for current and future demands.
- Assist in receiving, unloading & stocking of food & supply deliveries.
- Maintain a clean and safe dining room environment, busing and cleaning tables as soon as guests are finished with their meal.
- Able to lift to 20lbs or more pounds
- Complete side work duties and any deep clean projects throughout your shift during slow periods.
- Be in proper uniform and proper frame of mind to successfully wait on customers & perform jobs.
- Assist in cleaning public restrooms and other public areas on a daily basis in accordance to the Holiday Inn Express & Suites cleaning standards.
- Perform other cleaning and service assignments as needed;
- Provide labor assistance in other departments as needed & requested
- Familiarity with IHG Brand Standards and requirements.
Physical Requirements:
- Being able to work in a standing position for long periods of time (up to 8 hours).
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 25 lbs.; and lift and/or carry or otherwise move packages, boxes, and garbage.
- Constantly moves about to coordinate work. This could include walking 2-3 miles a day.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 14 per week
Work Location: In person