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Assist the Family Service Counselors with interment verifications, blind checks and memorials.
Family Care Specialist
JOB RESPONSIBILITIES
- Builds at-need charts
- Verifies at-need files before sent for verification
- Performs blind checks
- Follows up with memorial renderings, processes and timelines
- Notifies families when flowers are placed
- Sets Arrangement Continuation Appointments
- Designs memorials
- Serves at-need cemetery families that currently own property
- Sets follow-up visits at the at-need arrangement conference
- Logs information for Family Service Counselors
- Meets with funeral home at-need families
MINIMUM REQUIREMENTS
Education
- High School diploma or equivalent
Certification
- Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
Experience
- None
Knowledge, Skills & Abilities
- Ability to communicate effectively with associates, contractor personnel and client families
- Ability to work productively with minimal supervision; achieves work objectives in a timely manner
- Ability to resolve routine problems promptly and effectively
- Ability to adapt to change in priorities
Postal Code: 46805
Category (Portal Searching): Sales
Job Location: US-IN - Fort Wayne
Job Profile ID: S00130
Time Type: Full time
Location Name: D.O. McComb & Sons Funeral Homes - Lakeside Park