Why join Olive Crest?
Since 1973, Olive Crest has transformed the lives of over 200,000 abused, neglected, and at-risk children and their families. We work tirelessly to meet the individual needs of kids in crisis by providing safe homes, counseling, and education for both youth and parents throughout Southern California, Nevada and the Pacific Northwest. Olive Crest is dedicated to Preventing child abuse, to Treating and Educating at-risk children and to, “Preserving the family...One Life at a Time."
Job Summary
The Family Support Specialist serves as the first point of contact for Olive Crest, greeting visitors, managing calls, and connecting families with vital resources. This role ensures prompt, compassionate, and professional support to youth, families, donors, volunteers, staff, and partner agencies. The position requires excellent organizational, communication, and crisis-assessment skills to support at-risk children and families.
Responsibilities
- Serve as the welcoming, professional first point of contact for all visitors and callers.
- Answer, assess, and route Help Line calls; document needs, referrals, and outcomes in the EHR.
- Monitor visitor access and manage front office functions, including mail and deliveries.
- Maintain real-time communication with staff via Microsoft Teams.
- Provide accurate information about Olive Crest programs and community resources.
- Support administrative tasks and assist with special projects as needed.
- Ensure confidentiality and compliance with organizational standards.
Requirements
- Bilingual (English/Spanish) required.
- High School diploma or equivalent; Associate degree preferred.
- 1–2 years’ experience in customer service, call center, or front office roles.
- Proficient in Microsoft Office and strong organizational skills.
- Excellent interpersonal and communication abilities; calm under pressure.
- Valid CA driver’s license, reliable transportation, and acceptable driving record.
- Ability to obtain/maintain criminal background clearance.
- Commitment to Olive Crest’s mission and values supporting at-risk children and families.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- customer service, call center, or front office environment: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person