Position: Fuel Operations Manager ? Home Comfort & Commercial Fuels Division
Reports to: Region General Manager ? HCCF Operations
Status: Full-time, Salary Exempt
Yearly Salary: $75K - $90K
Overview:
The Field Operations Manager - Fuel & Propane is responsible for leading and overseeing a team of drivers, propane technicians, and customer service representatives to ensure exceptional customer service and a safe work environment. This role focuses on leadership, team development, and fostering a culture of safety while driving customer growth and retention across the assigned territory.
Essential Functions:
- Lead and manage a team to ensure high-quality customer service through efficient fuel deliveries, propane installations, and service.
- Foster a collaborative, team-first culture.
- Provide leadership, coaching, and mentorship to team members daily.
- Promote a culture of safety through training, compliance enforcement, and adherence to DEC, DOT, OSHA, and company regulations.
- Maintain clear and consistent communication with employees, customers, and support services.
- Work closely with sales staff to drive growth and customer retention.
- Manage fleet health through proactive maintenance in collaboration with fleet services.
- Ensure 100% compliance with company policies and procedures.
- Ability to remain in a stationary position for extended periods (up to 90% of the time).
Responsibilities:
- Monitor and manage driver productivity by comparing hours worked to deliveries completed.
- Schedule and dispatch propane technicians for daily work assignments.
- Manage and maintain propane tank monitor program daily.
- Oversee office workflow to ensure adherence to essential processes, including credit call-outs, sales promotions, and customer satisfaction initiatives.
- Coordinate with fleet support services to address vehicle maintenance needs promptly.
- Ensure compliance with vehicle certifications, inspections, and regulatory requirements.
- Enforce pre- and post-trip vehicle inspection compliance.
- Conduct weekly fleet inspections and oversee equipment movements across the territory.
- Provide backup delivery coverage as needed, including after-hours and weekends.
- Support the HVAC division as required to meet customer service needs.
- Collaborate with the Regional General Manager to manage financial budgets, control costs, and enhance operational efficiency.
- Oversee facility maintenance, repairs, and compliance for bulk storage locations.
- Maintain availability during business hours and after-hours to support employees and operations.