Job Summary:
Open 24hrs, three shifts available.
The Events Host at Arcade Time Entertainment is the ambassador of fun and hospitality for our private events, parties, and group experiences. This role ensures that each event — from birthday celebrations to corporate gatherings — is executed flawlessly, with a focus on guest engagement, smooth coordination, and memorable experiences. The Events Host works closely with the Events Manager, F&B, and Arcade teams to deliver exceptional service that reflects our brand promise: Play – Win – Eat – Drink.
Responsibilities:
- Greet and welcome event guests, ensuring a friendly and enthusiastic first impression.
- Confirm event details with the organizer upon arrival, including schedules, menus, activities, and special requests.
- Coordinate with internal teams (F&B, Arcade, Maintenance, Security) to ensure event spaces are set up on time and meet brand standards.
- Lead guests through the event itinerary, including game card distribution, food service, and activity coordination.
- Maintain continuous communication with the kitchen and bar staff to ensure food and beverages are delivered promptly and as ordered.
- Assist with décor setup, signage placement, and overall presentation of the event space.
- Troubleshoot guest concerns on the spot, resolving issues quickly and professionally.
- Ensure game cards, redemption items, and promotional materials are stocked and ready for events.
- Promote upsell opportunities, such as additional game time, premium food items, or extended event hours.
- Maintain accurate records of event attendance, extra purchases, and guest feedback.
- Oversee cleanup and reset of event spaces to ensure readiness for the next booking.
- Represent Arcade Time Entertainment with energy, professionalism, and a passion for creating unforgettable moments.
Qualifications:
- Previous experience in event hosting, hospitality, or customer service preferred.
- Strong interpersonal skills with the ability to connect with guests of all ages.
- Ability to manage time efficiently and adapt quickly to changing event needs.
- Comfortable speaking in front of groups and providing instructions in a clear, engaging manner.
- Attention to detail to ensure all event elements are executed as planned.
- Basic POS and cash handling experience a plus.
- Flexible schedule including weekends, evenings, and holidays, as required for events.
Work Schedule: Position requires availability during peak event times, including evenings, weekends, and holidays, as part of a 24/7 entertainment operation. Shifts will vary based on scheduled events.
Note/Disclaimer: This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Job Types: Full-time, Part-time
Pay: $35,000.00 - $65,000.00 per year
Expected hours: 20 – 40 per week
Work Location: In person