As a Front of house manager you will recruit, train and supervise staff. You will educate staff on company policies, teach them to provide exceptional customer service and create a welcoming atmosphere for guests. If there are any guest issues, you will need to handle them to maintain high customer satisfaction and service excellence. Their ability to handle these situations well help create a positive image of our establishment.
As a front of house manager you will handle following up with health and safety rules, and train employees to follow these rules. This is important because it keeps both guests and staff safe and upholds legal and ethical standards.
Skills you need:
- Communication skills
- Problem-solving skills: Solve any problems that come up, handling conflicts among staff and complaints from customers. Managing and calming down situations well not only keeps a peaceful workplace, but also keep guests happy.
- Organizational skills: You will need strong organizational skills so they can manage staff schedules, the establishment's operation and inventories.
- Leadership skills: Strong leadership skills help motivate the team, manage conflicts, and foster a positive work environment. Your leadership affects the team performance, workplace harmony and the success of the establishment.
- Customer service skills: You need to provide great customer service, by focusing on making the guest experience better, dealing with complaints, solve problems fast and try to exceed expectations.
Job Type: Full-time
Pay: $52,000.00 - $62,000.00 per year
Work Location: In person