Job Summary
Word of Mouth is a family owned breakfast and lunch restaurant seeking a dedicated and experienced Front of House Supervisor to join our team. The ideal candidate will have a strong background in the food service industry, with a focus on customer service and operational excellence. This role involves overseeing daily front-of-house operations, ensuring a high-quality dining experience for our guests, and managing staff effectively.
Responsibilities
- Ensure efficient service and guest satisfaction
- Foster a positive team environment through effective leadership and communication.
- Train and develop team members in customer service, food handling, and operational procedures.
- Manage inventory control and assist in ordering supplies as needed.
- Handle cash transactions accurately and oversee the operation of POS system
- Ensure compliance with food safety regulations and maintain high standards of cleanliness in the dining area.
- Collaborate with management in scheduling, specials and announcements
- Address guest inquiries and resolve any issues promptly to enhance customer satisfaction.
- Participate in interviewing and hiring processes for new staff members.
- Requirements
- Proven experience in restaurant management or a similar supervisory role within the food industry.
- Strong knowledge of food service management principles, including food safety standards and culinary practices.
- Experience with inventory control, cash handling, and budgeting processes.
- Excellent customer service skills with a focus on hospitality management.
- Ability to train, mentor, and motivate staff effectively while promoting teamwork.
- Familiarity with toast POS system preferred.
- Strong leadership skills with the ability to manage shifts efficiently in a fast-paced setting.
- Must be available to work weekends and start at 7:30am
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Paid training
Work Location: In person