The Franchise Business Consultant (FBC) is responsible for driving business growth and providing consultation services and support to assigned franchisees. The FBC will focus on areas such as customer service, revenue, profitability, management growth, and staff development. They will establish, train, advise, and develop franchisees in accordance with company policies, manuals, and standards. The role involves building positive working relationships, conducting training sessions, and providing ongoing coaching to ensure franchisee success. The FBC will also drive operational compliance, enhance the guest experience, and uphold brand standards.
1. Actively establish, train, advise, and develop franchisees according to company policies and standards.
2. Drive operations performance for each assigned franchise restaurant through support and operational expertise.
3. Conduct one-on-one visitation in franchisee locations, training sessions, and area meetings to provide training and support.
4. Monitor franchise performance and provide coaching for improvement in customer service, revenue growth, and profitability.
5. Review financial statements, assist franchise owners in achieving profit targets, and ensure proper training and development of franchise staff.
6. Assist franchisees in strategic planning efforts and goal setting.
7. Offer guidance to franchisees regarding budgeting and the development of business plans,
8. Support franchise owners in improving coaching, mentoring, and management skills.
9. Stay updated on industry trends and contribute to the brand's continuous learning and development.
10. Collaborate with internal teams and engage in special projects as required.
11. Provide regular production updates to the VP of Operations.
12. Maintain knowledge of new technology, industry best practices, and assist in the implementation of learning management systems.
13. Complete administrative tasks in a timely manner and ensure effective use of expenses within guidelines.
14. Travel as required to franchise locations for support, training, and operational assessments.
15. Adhere to the designated attire guidelines established by Port of Subs.
16. Attend and participate in all Port of Subs meetings, whether in person or via conference calls, without exception.
17. Ensure a rapid and satisfactory documented response to all submitted Guest Feedback; ensure follow through, training, and/or communications are executed at the store level to ensure elimination of the concern.
18. Respond with urgency to address all Health Inspections below 90%/A ratings; document a written plan to support the store and hold accountable to ensure corrections/compliance is achieved.
19. Keep up to date with and possess all required health and Serv-Safe licenses mandated by state or local health authorities.
20. Ensure active participation of franchisees in the current marketing programs, including Local Store Marketing and other corporate initiatives.
21. Oversee that franchisees engage in ongoing preventative maintenance for the store’s equipment and premises.
22. Assist in all aspects of New Store Openings and Store Transfers in assigned area and assist other Franchise Business Consultants in their assigned areas as needed.
23. Always build and maintain a consistently professional demeanor as a representative of Port of Subs.
24. All other duties as directed.
REQUIREMENTS:
- Minimum of 5 years of experience as a consultant for a franchise system or 10 years of experience as a District/Area Manager.
- Fluent in English with excellent verbal and written communication skills.
- Strong presentation skills, including the ability to speak professionally to large groups.
- Proficient in Microsoft Office (Word, Outlook, Excel, and PowerPoint).
- Familiarity with financial statements and general business practices.
- Knowledge of training venues, resources, and programs.
- Positive attitude and the ability to build positive relationships with franchisees, team members, and colleagues.
- Demonstrated competence in leadership and academics.
- Ability to work collaboratively and engage in special projects.
- College degree and/or relevant work experience in multi-unit management or consulting.
- Must reside in the market and be physically able to travel independently.
- The ability to work nights, weekends, and holidays. Schedule may vary depending on operational needs of the business.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- QSR: 2 years (Preferred)
- Mentoring: 2 years (Required)
- Business coaching: 2 years (Required)
Work Location: Hybrid remote in Reno, NV 89511