Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
Rate of pay is based on experience and qualifications and will be reviewed on an applicant basis if qualified.
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
This position requires a friendly and outgoing personality, as well as the ability to provide exceptional customer service. The Front Desk Agent plays a vital role in creating a positive guest experience from the moment they arrive at the hotel. If you are passionate about guest relations and have excellent phone system skills, we would love to hear from you. Apply now to join our team!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Nights as needed
Work Location: In person