Description
Job Summary:
The Front Desk Coordinator is responsible for warmly welcoming patients, managing scheduling and administrative tasks, and supporting the clinical and administrative teams in ensuring a seamless patient journey.
Key Responsibilities:
- Greet patients with a friendly, professional demeanor
- Answer phone calls, texts, and emails promptly and professionally
- Schedule and confirm appointments using [practice management software – e.g., Dolphin, Ortho2, Cloud9]
- Maintain and update patient records accurately
- Handle patient check-in and check-out processes
- Collect and process co-pays and payments
- Coordinate with clinical staff to ensure timely patient flow
- Maintain a clean, organized, and welcoming front office area
- Assist with insurance verification and claims when needed
- Support marketing and patient engagement efforts (referrals, reviews, contests, etc.)
- Uphold HIPAA compliance and patient confidentiality at all times
Qualifications:
- High school diploma or equivalent (required)
- 1+ year of front desk or customer service experience (dental/orthodontic preferred)
- Familiarity with orthodontic terminology and insurance processes is a plus
- Strong communication and organizational skills
- Professional appearance and positive attitude
- Ability to multitask and remain calm under pressure
- Proficiency with Microsoft Office and practice management software
Preferred Soft Skills:
- Friendly and patient-focused demeanor
- Problem-solving mindset
- Team player attitude
- Adaptability in a fast-paced environment
- Strong attention to detail