Job Summary
The Front Office Manager plays a crucial role in ensuring the smooth operation of the front office and providing exceptional customer service. This position involves overseeing administrative tasks, managing staff, and serving as the first point of contact for guests and visitors. The ideal candidate will possess strong organizational skills, a professional demeanor, and the ability to manage multiple tasks efficiently.
Duties
- Supervise front office staff, ensuring high standards of customer service and professionalism.
- Manage daily operations of the front office, including scheduling appointments and coordinating office activities.
- Handle customer inquiries and provide support to ensure a positive experience for clients.
- Maintain accurate records using computerized systems, including QuickBooks for billing and financial tracking.
- Implement effective phone etiquette protocols to enhance communication with clients and vendors.
- Assist with administrative tasks such as filing, data entry, and correspondence.
- Collaborate with other departments to streamline processes and improve overall efficiency.
- Train new staff members on front office procedures and best practices.
- Ensure compliance with company policies and procedures while maintaining a welcoming environment.
Qualifications
- Proven experience in an administrative role or as a medical receptionist is preferred.
- Strong customer service skills with a focus on client satisfaction.
- Excellent organizational abilities with attention to detail.
- Proficient in using computer systems for administrative tasks; familiarity with QuickBooks is a plus.
- Effective communication skills, both verbal and written, along with strong phone etiquette.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Previous experience as a personal assistant or in customer support roles is advantageous.
- A proactive approach to problem-solving with strong decision-making capabilities.
This Front Office Manager position offers an exciting opportunity for individuals looking to enhance their career in a dynamic environment while contributing to the success of our organization.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person