Full-Time DCCA Contact Center Agent - Work From Home

Koan Risk Solutions
Honolulu County, Hawaii
Full time
3 weeks ago
Note: Applicants selected for this position will start on or after September 2nd.

The Contact Center Agent in our DCCA (Department of Commerce and Consumer Affairs) group takes calls from those seeking to contact the State of Hawaii DCCA, answering questions, or addressing any concerns they may have. Their duties include handling inbound and making outbound calls to and from customers, listening to customers’ needs and answering their questions or resolving their concerns.

The Contact Center Agent maintains and records incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work from home call center work, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.

Contact Center Hours: Monday - Friday / 7:30 a.m. - 4:30 p.m.

First month of orientation and training will be in the office. This is a work from home position but some time in the office will be required for meetings with supervisors and scheduled staff trainings. Agents that do not meet their KPIs may be asked to work from the office.

DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA and must reside in the state of Hawaii.
Apply
Other Job Recommendations:

Contact Center Claim Manager

Chubb Insurance
O’Fallon, Missouri
$64,971 - $113,068 a year
  • Deliver a level of customer service and responsiveness that...
  • Reviewing inquiry and First Notice of Loss submissions via...
1 week ago

Call Center Agent

Great Resort Vacations
Sandy, Utah
$20 - $40 an hour
Call-Center Agent, work from home options! Come be part of our call center team Pay is between $20-$40+ per hour, hours are...
2 weeks ago

Center Aide (Substitute)(Internal Only)

Oregon Child Development Coalition, Inc.
Polk County, Oregon
$37,760 - $43,239 a year
Assists center staff in carrying out various duties at the center as assigned in accordance with Head Start Performance Standards,...
1 week ago

Center Aide (Substitute)

Oregon Child Development Coalition, Inc.
Polk County, Oregon
$37,649 - $42,797 a year
Assists center staff in carrying out various duties at the center as assigned in accordance with Head Start Performance Standards,...
2 days ago

Temporary Center Assistant

Central Nebraska Community Action Partnership
Columbus, Nebraska
POSITION SUMMARY: Assist the center with ensuring a quality program and environment exists for children and families by ensuring...
1 week ago

Data Center Technician

EATEAM SOLUTIONS PRIVATE LIMITED
Gwinnett County, Georgia
$23 - $32 an hour
  • Perform racking and stacking of HP, Dell, Cisco, SuperMicro,...
  • Run and decommission fiber and Cat5 cabling...
2 weeks ago

Center Director

LingoAce
New York
  • Oversee daily operations of the learning center, ensuring a...
  • Design, implement, and manage educational programs, ensuring...
3 weeks ago

Call Center Supervisor

Maximus
Remote
$44,800 - $55,000 a year
  • Work/Life Balance Support – Flexibility tailored to your...
  • Competitive Compensation – Bonuses based on performance...
4 weeks ago

Associate Director, Strategy & Operations

Regeneron
Warren County, Missouri
$154,800 - $252,800 a year
  • In collaboration with the Senior Director of RA, GPS, DQ...
  • This role is accountable for collaborating with all the RA,...
1 day ago

Cleaner

Interstate
Cumberland County, Pennsylvania
$40,000 - $40,000
  • Responsible for cleaning, dusting, vacuuming, sanitizing,...
  • Responsible for the dust and wet mopping of floors...
17 hours ago