Job Summary:
The General Manager will be responsible for cultivating an encouraging atmosphere that fosters collaboration within the store team, ensuring a continuous commitment to operational excellence. In this role, the General Manager will enhance the team’s skills to provide the ‘Smoothie King Experience’ for both team members and guests, devising impactful strategies to achieve positive outcomes and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.
Supervisory Responsibilities:
§ Recruits, interviews, hires, and trains individual contributor level staff in the department.
§ Oversees the daily workflow of the team.
§ Provides constructive and timely performance evaluations.
§ Handles discipline and termination of team members in accordance with company policy.
Essential Functions / Major Responsibilities:
Workforce Management: the overall management of the team, covering staffing, sourcing, onboarding, and scheduling.
§ Create and implement a steady strategy for recruiting, sourcing, and onboarding team members who align with our mission and have a passion for service.
§ Carefully guide and complete the orientation process to guarantee a seamless beginning for new team members.
§ Plans and organizes shifts to accommodate the requirements of both team members and guests.
§ Cleary and effectively delegate tasks to achieve successful operations of your store.
Learning and Development: empower team members with the right knowledge, skills, and abilities to achieve excellence.
§ Ensure team members are well prepared for success by strategically scheduling, communicating, and executing training sessions to minimize any disruption to the guest experience.
§ Recognize knowledge and skill gaps in new team members and customize training programs for ongoing improvement in those areas.
§ Support team member career progression by identifying potential career paths, providing mentorship, and facilitating internal mobility.
§ Ensure the store has a certified trainer to facilitate training for new team members.
Operational Excellence and Continuous Improvement: leverage appropriate systems to consistently provide the Smoothie King Experience and offer guidance for continuous improvement.
§ Use operational tools such as P&L statement, daily checklist, cash & deposit log, and Data Central scheduling and inventory management tools to achieve operational excellence.
§ Ensure compliance with food safety guidelines, store appearance, and cleanliness are upheld and consistent with Smoothie King brand standards.
§ Shares key information on the daily plan so Team Captains can run effective shifts.
§ Manage cash activities for the store and validate and reconcile cash and time logs for accuracy and coaching opportunities.
Sales and Inventory: ensure optimal product placement and quantities to enhance sales growth while minimizing waste.
§ Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
§ Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
§ Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and signals for replenishment.
§ Ensure the store is set and maintained to expectations and adjusted appropriately to store specific needs using pars and plan-o-grams.
Culture and Team Engagement: foster a positive work environment, encourage open communication, and promote team member involvement in decision-making processes.
§ Lead the team by setting clear performance expectations, providing regular feedback and coaching, conducting progress reports (reviews).
§ Recognize and reinforce individual and team accomplishments by using existing tools (team member of the month, referral programs, etc.) and programs as well as finding new, creative, and effective methods of recognition.
§ Own, promote, and drive implementation of company guidelines through action planning and inspiring team to meet standards in alignment with our brand vision.
§ Drive cross-departmental collaboration initiatives to streamline processes and improve communication.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid training
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Belle Chasse, LA 70037 (Required)
Ability to Relocate:
- Belle Chasse, LA 70037: Relocate before starting work (Required)
Work Location: In person