Job Summary
The Gourmet Market General Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members.
Job Duties & Responsibilities
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Responsible to train and develop all new FOH & BOH employees.
- Maintains a guest focus while performing duties.
- Assures operational expenses and costs are in line with budgets.
- Is knowledgeable of budgets and adhering to the profits they reflect.
- Development and training of front of the house staff.
- Delegates tasks for ordering supplies and follows up to assure accuracies.
- Performs weekly and monthly inventories and updates beverage prices on spread sheet.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards.
- Ensure positive guest service in all areas.
- Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Ensure that proper security procedures are in place to protect team members, guests, and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Completes accident reports promptly if a guest or team member is injured.
- Responsible to assist in menu planning, development, and meal specials.
- Ensure proper cash management controls are followed by all F&B staff members, as per policy.
- Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Provides direction and communication to team members regarding operational information and procedural changes.
- Develop team members by providing ongoing feedback.
- Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals.
- Have complete knowledge of all policies, standards, and procedures of the department.
- Be familiar with resort services, amenities, and outlets.
- Available for work assignments outside of Manager’s customary work schedule. This may include evenings, catering events, weekends, and holidays.
- Compliance with all Store Market policies and procedures as described and communicated by management.
- Fill in where needed to ensure guest service standards and efficient operations.
- Works effectively with Human Resources Director in proper documentation and performance management.
Required Skills/Abilities:
- Exceptional customer service and managerial skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
Education and Experience:
- Bachelors degree in Business Administration preferred.
- At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.
Physical Requirements:
- Prolonged periods of standing.
- Must be able to lift 50 pounds at a time.