Guest Relations Manager
Tell Your Friends – Scottsdale, AZ
Tell Your Friends isn’t just a bar. It’s a secret worth sharing — a dimly lit, high-energy cocktail lounge hidden beneath The Americano, where impeccable cocktails meet an atmosphere of mystery, music, and curated connection. We’re the place where elegance and edge flirt all night long — and we’re looking to place a Guest Relations Manager who lives for that kind of energy.
You’ll be the pulse and heart of the room: part Maitre’d, part operator, part vibe curator. From door to drink to final farewell, you ensure every guest is wrapped in world-class hospitality with a wink of something more.
But this isn’t just about charm — we’re looking for someone who knows the business of hospitality too.
What You’ll Do:
- Lead the guest experience from start to finish — welcoming guests, guiding VIPs to their tables, and managing flow to create the right energy throughout the night.
- Build and manage relationships with regulars, high-profile guests, industry players, and new faces — ensuring everyone feels like they belong and like they’re lucky to be here.
- Oversee reservations and the floor — working with hosts, and service team to optimize table placements, pacing, and flow of the evening.
- Own cash handling, opening/closing procedures, and nightly reporting — ensuring everything runs tight behind the scenes, not just in the spotlight.
- Lead pre-shift meetings, support training and team development, and be a strong presence both on the floor and in back-of-house operations.
- Support service where needed — whether that means jumping behind the bar, assisting with VIP bottle service, or managing high-volume table support.
- Collaborate cross-functionally with bar leadership and culinary teams to ensure seamless service, guest satisfaction, and the night’s success.
What You Bring:
- A magnetic, hospitality-first presence — guests and your team trust your instincts and follow your lead.
- 3+ years in a guest-facing leadership role (VIP host, AGM, nightlife floor manager, or hospitality-focused service captain).
- Previous bartending and/or serving experience is required — you’ve been in the weeds and know how to support a team that’s deep in it.
- Intuitive understanding of service, flow, guest behavior, and the subtleties that shape the room and evening.
- Experience with cash management, tip reconciliation, opening/closing procedures, and team accountability.
- Working knowledge of OpenTable, SevenRooms, or other reservation platforms is a must.
- Unshakable under pressure, warm with guests, direct with your team, and always one step ahead of the room.
At Tell Your Friends, we don’t just serve drinks — we serve experiences people talk about long after the night ends. If you’ve got the style, discipline, and hospitality chops to keep the magic alive, let’s talk.