Description
We are seeking a Head of Technical Account Management to lead our post-sales customer success strategy with a strong technical foundation. This is a senior leadership role responsible for building and scaling the TAM function, driving customer adoption, ensuring seamless integrations, and maximizing long-term value. The role combines deep technical expertise with strategic leadership and customer-facing excellence.
WHAT YOU WILL DO
- Own customer relationships post-sale- ensure smooth onboarding, integration, and a seamless customer journey.
- Lead technical implementation- drive complex integration projects, oversee architecture alignment, and guarantee all integrations function reliably.
- Customer satisfaction & value realization- ensure full adoption of the product, monitor success metrics, and continuously drive measurable business impact.
- Manage upsell opportunities- partner with Sales Engineers (SEs) to identify and execute on expansion opportunities within accounts.
- Customer enablement- deliver training programs, create resources, and provide ongoing technical support to empower customers.
- Build and scale the TAM model- establish a scalable structure with at least 1 SE per 5 customers in the initial phase, and design processes to support growth while maintaining high-quality engagement.
Requirements
WHAT YOU WILL BRING
- 3-5 years of experience as a Technical Account Manager / Customer Success Engineer / Presales / Solutions Engineer in a SaaS or cybersecurity company.
- Strong technical background (advantage for previous roles in Security Operations, SIEM, etc).
- Solid understanding of cybersecurity, networking, and SaaS platforms.
- Proven ability to manage complex customer relationships with excellent communication and stakeholder management skills.
- Strong presentation and training skills, with the ability to explain and simplify complex technical topics.
- High-level proficiency in English (spoken and written).
- Ability to work independently and lead in a fast-paced, dynamic startup environment.