Position Title: Helpdesk System Analyst
Position Type: Long Term Contract (Onsite)
Location: Atlanta, GA 30334
Interview Process: Video Or In Person
Preferred Qualifications:
- 3+ years of experience in a technical support or help desk role.
- Strong understanding of Windows 11, Active Directory, and Microsoft O365.
- Experience troubleshooting network connectivity, VPNs, and IP phone systems.
- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
- Proficiency with ticket tracking systems and remote support tools.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
- Excellent communication and interpersonal skills to interact with users of varying technical expertise.
- Strong organizational skills and attention to detail in documenting issues and resolutions.
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Windows 11, Active Directory, and Microsoft O365.: 3 years (Required)
- troubleshooting network connectivity, VPNs, and IP: 3 years (Required)
- security tools (OKTA, Crowdstrike) and AWS: 3 years (Required)
License/Certification:
- CompTIA A+ (Required)
Work Location: In person