Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service by assisting guests with inquiries and resolving any issues or complaints
- Handle guest reservations, including check-ins and check-outs
- Answer phone calls and respond to emails promptly and professionally
- Maintain a clean and organized front desk area
- Assist with night audit duties, including reconciling daily transactions and preparing reports
- Provide information about hotel amenities, services, and local attractions to guests
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong phone etiquette and communication skills
- Bilingual or multilingual skills are a plus
- Familiarity with hotel management systems and phone systems is preferred
- Knowledge of night audit procedures is an advantage
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. You will play a crucial role in ensuring guest satisfaction and maintaining the reputation of our hotel. If you are a friendly, detail-oriented individual with excellent customer service skills, we would love to have you join our team.
Please note that this position may require working evening shifts, weekends, and holidays.
If you are interested in this opportunity, please submit your application along with your resume highlighting your relevant experience in customer service and hospitality management. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Work Location: In person