Job Summary
We are seeking a friendly and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will play a vital role in creating a welcoming atmosphere for all guests at our hotel or resort.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Process reservations and maintain accurate records of guest information.
- Operate phone systems to assist guests with inquiries or requests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Assist in managing billing procedures and payment processing.
Requirements
- Previous experience in hotel management or customer service is preferred.
- Strong knowledge of hospitality management principles.
- Excellent communication skills; bilingual or multilingual abilities are a plus.
- Proficient in using phone systems and basic computer software.
- Ability to work flexible hours, including weekends and holidays.
- Strong attention to detail and problem-solving skills.
- A passion for providing outstanding guest services in a fast-paced environment.
Join our dedicated team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person