Looking for a full-time front desk agent who has a passion for the hospitality field. The candidate must have a flexible schedule and must be available on weekends. Responsibilities include...
Assisting in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
The ideal candidate should be able to do the following
- work independently
- follow instructions
- be able to multi-task in a fast-paced environment
- be comfortable answering phones
- be able to confidently engage with guest
- at the minimum a basic understanding of computers
- be able to stand for long periods at a time
- be willing to help out in other operational roles as needed by management
- has a positive attitude
- and wants to learn
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work Location: In person