Job Summary: The position is centrally located in Washington DC in the lovely Capitol Hill area. The role oversees all housekeeping operations to ensure cleanliness, efficiency, and compliance with hotel standards. The Housekeeping Manager manages staff scheduling, training, inspections, inventory, and budgets, while ensuring safety and regulatory compliance. The role also involves resolving guest issues, using management systems to streamline operations, and collaborating across departments to support overall guest satisfaction.
Key Responsibilities:
- Oversee Full Scope of Housekeeping Operations
- Direct and administer all housekeeping activities, ensuring a high standard of cleanliness, efficiency, and productivity across all areas of the property.
- Establish and maintain procedures to maximize service quality and departmental effectiveness.
- Staff Supervision and Scheduling
- Supervise housekeeping team members, including room attendants, housepersons, and laundry staff.
- In the absence of the housekeeping supervisor, assign daily room assignments and manage workload distribution.
- Approve and monitor daily payroll entries to ensure labor cost control and compliance with budgets.
- Training, Development, and Performance Management
- Train new and existing housekeeping staff on proper cleaning techniques, hotel standards, and safety protocols.
- Conduct regular performance evaluations and coach team members to achieve service excellence.
- Ensure compliance with health, safety, and sanitation regulations (OSHA, EPA, etc.).
- Quality Assurance and Inspections
- Conduct routine and spot inspections of guest rooms, public areas, restrooms, meeting spaces, and back-of-house areas to ensure adherence to brand and cleanliness standards.
- Monitor product quality and coordinate with maintenance for any needed repairs or enhancements.
- Guest Satisfaction and Service Recovery
- Act promptly and professionally to resolve guest concerns and complaints related to housekeeping.
- Collaborate with the front office and other departments to anticipate guest needs and personalize service delivery.
- Inventory, Supplies, and Budget Management
- Oversee housekeeping inventory, including linens, cleaning agents, guest room supplies, and equipment.
- Manage procurement of supplies while adhering to budget guidelines and cost-efficiency practices.
- Ensure accurate documentation and proper storage of inventory and supplies.
- Regulatory Compliance and Chemical Safety
- Ensure proper labeling, handling, usage, and storage of all chemicals and hazardous materials in accordance with local, state, and federal regulations.
- Maintain Safety Data Sheets (SDS) and conduct regular safety training and audits.
- Technology and Operational Tools
- Utilize housekeeping management systems (e.g., hotel property management systems, task management software) for tracking cleaning status, assignments, and reporting.
- Implement digital tools to streamline operations and improve communication and accountability.
- Leadership and Interdepartmental Collaboration
- Foster a positive, professional, and team-oriented work environment.
- Actively participate in management meetings, contributing ideas for operational improvements, sustainability initiatives, and enhanced guest experiences.
- Serve as a visible leader in the hotel, setting an example for professionalism and excellence.
- Flexible Scheduling and Availability
- Maintain availability to work a flexible schedule, including evenings, weekends, and holidays, to meet the operational needs of the hotel.