Job Title
Imaging Order Management-Logistics Specialist-4Job Description
Order Management Specialist, Imaging (Nashville, TN)
Is responsible for managing sales orders to ensure that the customer receives the ordered goods in the right time and on the right place. Additional responsibility is for order integrity and timely proactive communication with internal and external customers to efficiently resolve any order issues. To perform this job successfully an individual must be highly organized, customer service focused, and become a subject matter expert within the Philips’ Order Desk Commercial Operations team.
Your role:
Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:
Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
Completes all required and/or assigned training courses within established departmental time frames.
Complies with Quality Standards and Philips’ standards of business conduct.
Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
Other duties and requirements as required
You're the right fit if:
You have a bachelor’s degree or equivalent combination of education and or relevant business experience preferred
You’ve acquired a minimum of 2 years if experience in Supply Chain, including experience working with SAP/ ERP systems, MS Office, Siebel & Quality Management systems (ICS Control, SOX etc.) preferred.
Your skills included excellent verbal, written, and the ability to communicate clearly with both internal and external customers, stakeholder management, organization and process improvement.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.
Philips Transparency Details
The pay range for this position in Nashville, TN is $23.65 to $37.85
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN .
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.