LOCATION: Interpreter Services / John H. Stroger Jr. Hospital
SHIFT: 8 A.M. TO 4 P.M.
Job Summary
The Language Services Representative (LSR) is responsible for monitoring and maintaining the interpreter request line ensuring efficient day-to-day operations, patient safety, and patient experience at Cook County Health (CCH). The LSR will schedule medical Interpreters to requested locations throughout Cook County Health (CCH) and coordinating with contract vendors to provide additional support when staff is not available.
Typical Duties
- Monitors the designated interpreter request line
- Logs in to check voicemail
- Answers incoming calls
- Triages requests based on medical need
- Schedules interpreter for upcoming appointment
- Assigns and schedules on-call interpreter and coordinates with vendors, as needed
- Sends messages to the assigned interpreter
- Tracks Interpreter requests, and resolve any inconsistencies of information on non-English speaking, hard of hearing or deaf patients
- Works collaboratively with Leadership and staff
- Coordinates request for CCH while building effective relationships to provide timely requests for interpreter services
- Reports scheduling problems to Leadership
- Documents all calls requesting language services and all the information required on the department tracking system
- Ensures appropriate allocation of requested language services to staff, patients, and visitors, in accordance with the Department's policies and procedures
- Monitors the equipment and supplies levels. Replaces equipment, such as cords, as needed.
- Ensures the adherence to established procedures. Makes recommendations to improvement processes, quality control of service provided by interpreters, and supports the deployment of new technology and procedures
- Performs other duties as assigned
Minimum Qualifications
- High School Diploma, GED equivalent
- One (1) year of clerical experience in a healthcare setting
- Associate's degree from an accredited college or university
- Bilingual
- Knowledge and experience handling PHI
- Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population comprised of diverse cultures, gender differences, and age groups
- Demonstrate analytical and organizational, problem-solving, decision-making, critical thinking, and conflict management/resolution skills
- Strong customer service skills and respect and empathy for others
- Demonstrate good phone and email etiquette skills with strong response times
- Ability to maintain a professional demeanor and composure when challenged
- Ability to handle confidential information
- Ability to read, write and comprehension is essential for patient safety and prevention of interpreter service errors
- Ability to multi-task and meet deadlines in a fast-paced environment
- Ability to function autonomously and as a team member.
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.
BENEFITS PACKAGE
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
- To take advantage of this preference a Veteran must:
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
- A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
- Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
- Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
- CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.