JOB TITLE: Lead Case Manager
LINE OF RESPONSIBILITY: Responsible to the Assistant Program Director
FLSA CLASSIFICATION: Exempt
GENERAL DESCRIPTION:
The Lead Case Manager is generally responsible for all case management services falling under the scope of the federal Unaccompanied Child (UC) grant. The Lead Case Manager is responsible for coordinating case management services, supervising the case management team to ensure full compliance with ORR policy and procedures
DUTIES:
E = essential function, M = marginal function
1. Coordinates all case management services to include coordination and oversight of each UC’s family reunification and discharge, and follow up services if needed. (E)
2. Coordinates the safe and timely release services. (E)
3. Participates in management team meetings. (E)
4. Monitors and provides quality assurance for the federal Unaccompanied Child (UC) portal to make sure significant incident reports, and other reports are completed and submitted in the time frame allowed. (E)
5. Sustains professional relationships and maintains clear and direct communication with various stakeholders as needed. (E)
6. Facilitates weekly staffing with Case Coordinator. (E)
7. Reviews case files for accuracy, completeness, and timeliness. Ensures that all services provided to each child are properly documented in each child’s case file. (E)
8. Provides staff training for case managers. (E)
9. Supervises Case managers, to include scheduling, assigning duties, evaluating the work performed, approving/denying requests for leave, making recommendations that carry significant weight to the Executive Director for progressive discipline and termination, and making recommendations to the Executive Director regarding pay. Provides positive motivation to staff and guides them in the successful execution of their duties. Mentors staff and leads by example. (E)
10.
11. Maintains appropriate, satisfactory and harmonious relationships with the public, co-workers, other employees and youth. (E)
12. Provides line of sight and sound supervision of youth at all times. (E)
13. Accepts additional duties as assigned. (M)]
QUALIFICATIONS:
REQUIRED: A Master’s degree in the behavioral sciences, human services, or social services fields, or a Bachelor’s degree and at least three years of progressive employment experience in the aforementioned fields that demonstrates supervisory and case management experience; a minimum of a bachelor's degree plus 5 years progressive employment experience in the aforementioned fields that demonstrates supervisory and case management experience. Pass a KBI and CANIS background check. A good driving record in order to be insured by The Villages’ insurance company.
BONA FIDE OCCUPATIONAL QUALIFICATION (BFOQ): Must be fluent (reading/writing and speaking/hearing) in both English and Spanish.
PREFERRED: Child welfare experience and professional licensure are strongly encouraged.
ADDITIONAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Additional duties may be added or changes may be made at the discretion of the Executive Director. These duties may be assigned orally.
Job Type: Full-time
Pay: $62,000.00 - $66,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- Case management: 5 years (Preferred)
- Supervising: 4 years (Preferred)
Language:
- Spanish (Required)
- English (Required)
Ability to Commute:
- Topeka, KS 66615 (Required)
Work Location: In person