Description
Lead Driver Ambassadors will work alongside our sales, marketing and operations teams to help grow local & national brands in a fun, engaging manner.
A Lead Driver Ambassador understands that a circuit driver is more than just a driver, but also a brand ambassador. Cities, private developers, property Supervisors, & advertisers help sponsor our service. If we are in a city using ad funded services, it is important we ensure they are happy with how we represent their company, products, & services.
As a Lead Driver Ambassador, you will not only fulfill the role of a Driver Ambassador but also play a pivotal role in ensuring the smooth operation of our transportation services, promoting a positive and productive work environment, and contributing to a culture of excellence among our team of Driver Ambassadors.
Responsibilities inclusive of but not limited to:
- Overseeing and coordinating the daily activities of a team of driver ambassadors, ensuring efficient and timely completion of all assigned tasks.
- Proactively identifying and addressing potential issues, maintaining a safe and secure work environment for both drivers and passengers.
- Providing guidance and support to team members, fostering a collaborative and supportive work atmosphere.
- Assisting driver ambassadors with any operational challenges or road hazards they may encounter.
- Conducting regular training sessions for new and existing drivers, covering company policies, procedures, safety regulations, and customer service protocols.
- Maintaining an organized and efficient storage system for driver uniforms, equipment, and supplies.
A Lead Driver Ambassador recognizes that a Circuit Driver Ambassador is a brand ambassador, who should promote the advertiser/product in a positive light and help to sell their product by distributing samples, dropping passengers off at the company’s location, and sharing facts on the brand with riders.
- Day-to-day duties involve providing safe, efficient and appropriate transportation to the general public while maintaining and embodying Company values and proper treatment to all passengers.
- Maintains quality service by enforcing quality and customer service standards.
- Contributes to team effort by accomplishing related results as needed & fosters teamwork.
Key Responsibilities include but are not limited to the following:
- Scheduling:
- Communicate schedule updates, Monitor attendance and punctuality, Coordinate and manage DAs and fleet tasks/checklist for opening shift, Coordinate and manage DAs and fleet tasks/checklist for closing shift
- Training:
- Assist with conducting performance reviews (ride alongs + other reviews),
- Performance Review and Career Development:
- Monitor performance, Provide feedback (i.e. customer service best practices, driving best practices), Retain high-performing drivers
- Fleet Health:
- Ensure fleet is charged and in good conditions ready for the morning shift
- Ad Sales:
- Connect leads with the sales team (sales Slack channel/formstack), Assists with coordinating the design and production of
Requirements
What Do You Need to Bring?
- 3 years of safe driving experience and a valid driver’s license required
- A passion for customer service and working with the public
- Excited about showcasing the community
- The ability to use technology such as an iPhone, GPS, and other applications
- Open Availability
- Comfortable working in different weather conditions, including working during summer/winter months
- Must be able to stand, sit, walk and occasionally lift up to 50 lbs
- Must abide by vehicle weight and height requirements as per vehicle manufacturer specifications
What Do We Offer?
- A fun and flexible work environment
- Hourly base rate of $18.00 plus tips
- Full time employees eligible for: Medical, Dental, Vision coverage
At Circuit, diversity, equity, and inclusion are inherently tied to our mission of accessible and sustainable transportation, while putting people first. This all starts with our employees. Diversity plays an integral part in creating an inclusive space where everyone belongs. We strive to be a reflection of the communities, customers, and partners that we serve. Circuit provides a place for people from all walks of life to connect, collaborate, and commute as their authentic selves.