Overview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary
Under the direction of the Practice Manager, serves as a working operations lead for staff. Acts as a secondary source for information regarding, EPIC, AHCCCS, self-pay accounts, and Insurance benefits. Serves as a liaison between the Registration/Schedulers, Manager, Providers, and supportive staff. Oversees the Registration/Scheduler monthly schedule, identify staffing needs and make necessary contacts to meet operational needs. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the Medical Group. Maintains ongoing department training program in conjunction with the Manager/Administrator. Promotes positive teamwork within department and among employees.
Essential Functions
Under the direction of the Practice Manager, serves as a working operations lead for staff. Acts as a secondary source for information regarding, EPIC, AHCCCS, self-pay accounts, and Insurance benefits. Serves as a liaison between the Registration/Schedulers, Manager, Providers, and supportive staff. Oversees the Registration/Scheduler monthly schedule, identify staffing needs and make necessary contacts to meet operational needs. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the Medical Group. Maintains ongoing department training program in conjunction with the Manager/Administrator. Promotes positive teamwork within department and among employees.
Essential Functions
- Oversees the shift-to-shift responsibilities of the Medical group staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent admission, registration, patient scheduling, medical records management and software applications. Covers any areas in the Medical Group to ensure throughput by completing the necessary tasks.
- Assists with the training of department employees, collaborates with the system trainers to assure ongoing training within the department. Serves as a resource and assists staff with complex issues.
- Acts as a Registration/Scheduler; Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Performs registrations. Attends pay in-services (As assigned) and departmental meetings. Completes reports as assigned.
- Associate's Degree in related healthcare field - Preferred
- High School Diploma or GED - Required
- 2 years Training or Leadership Experience - Preferred
- 3 years registration/patient accounts experience with an emphasis on customer service - Required
- Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) - Required