Manager, Arena Technical Operations (Central USA Region)

NHL Team Jobs
$100,000 - $115,000 a year
Minneapolis, Minnesota
Full time
1 day ago
ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.

At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.

WHAT WE EXPECT OF YOU

SUMMARY
This position is responsible for administering and supporting all NHL related applications and technologies at NHL games and events. The Manager, Arena Technical Operations, will work closely with various business units throughout the organization and work from the various NHL arena venues in conjunction with building operations, technical staff of each facility, and NHL member clubs.

This person must be detail-oriented and predisposed to work in a fast-paced environment. As the key point of contact for the NHL Technical Operations department, both internally and externally, they will play a pivotal role in the success of the Arena Technology Operations group as it works to proactively deploy league/venue wide solutions to support NHL game and event requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage all NHL owned equipment and infrastructure within NHL venues
  • Manage a crew of approximately 10 part-time staff per venue
  • Work daily from assigned NHL venues
  • Prepare and support broadcast applications and technology systems for all NHL games and events
  • Proactive system monitoring and troubleshooting while simultaneously coordinating resolutions with other departments where applicable
  • Provide level 2/3 technical support for all NHL systems in assigned arenas including, but not limited to, NHL scoring system, clock & timing systems, video replay systems, referee microphones, RF monitoring systems, NHL intercom & VOIP systems, NHL WAN & LAN, media displays, press conferences, broadcast operations for video ingest & distribution, camera systems, and team iPads
  • Oversee vendor and partner provided systems for all games including setup and maintenance of related equipment
  • In conjunction with IT department staff, develop technical and operational training plans and complete/maintain league & event documentation across all NHL systems within an NHL game or event venue
  • Provide technical support for NHL Events
  • Position requires 100% travel (both within North America and internationally)

QUALIFICATIONS
Knowledge Areas/Experience
Required
  • Minimum 5 years work experience in professional audio & video services
  • Previous work experience in professional sports or entertainment companies or venues, working on major sporting event(s) in a technical capacity
  • Strong subject matter expert in planning, project management, leadership, and organization
  • Experience with technical deployments as a part of large-scale technology projects
  • Experience managing and troubleshooting wireless technologies, streaming video, electrical, RF, communication systems, IP & data networking, camera systems, and video signal distribution
Preferred
  • Experience using Slack
  • Experience with ServiceNow
  • Familiarity with Visio and/or AutoCAD

Education/Certifications
  • College degree or technical certifications in computer engineering, broadcast operations, video or electrical engineering or related fields

Required Skills
  • Strong Microsoft Office skills, particularly Excel and Outlook
  • Strong organizational, time management, and analytical skills
  • Very strong attention to detail and project focus are required
  • Ability to work under pressure, within extremely tight deadlines and maintain a good sense of humor, tact, and professionalism
  • Highly developed verbal and written communication skills with the ability to influence at leadership levels
  • Demonstrable proficiency in data analysis and assessment abilities
  • Highly organized, attention to details and strong follow-through
  • A positive energetic attitude

CORE COMPETENCIES

These core competencies reflect the underlying values that are necessary to represent the National Hockey League:
  • Accountability
  • Adaptability
  • Communication
  • Critical Thinking
  • Inclusion
  • Professionalism
  • Teamwork & Collaboration

The NHL offers U.S. regular, full-time employees:
Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.
We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.
Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.
Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.
Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.
A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.
Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.
A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office.
NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.
Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.
SALARY RANGE:
$100-115K
Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.
When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Apply
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