The Operations Manager leads and drives operational efficiencies and deliver expected results in the areas of safety, quality, delivery, cost, and cash. This role builds operational talent, addresses key operational performance challenges, and implements sustainable standard practices. The Operations Manager should be comfortable multitasking and working cross-functionally with different business units.
Reports To
General Manager
Health and safety:
- Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environment areas
- Promote a positive safety culture through leadership by example
- Ensure strict compliance with all health and safety rules and state regulations
- Implement and manage all safety initiatives
- Ensure safety processes and procedures are up to date
Financial management:
- Promote a culture of high performance and meeting/exceeding expected results
- Drive and track financial performance via annual operations budget and monthly operations forecasting
- Review cost on a month-end review and ensure all costs are accounted for and are accurate
- Participate in monthly estimating job cost and financial reviews
- Effectively develop goals and objectives to implement actions
- Track performance and continuously look for opportunities for improvement
Topline & customer focus:
- Work with all business units to drive customer attraction, retention, and quality service
- Seek opportunities to meet and exceed customer expectations
- Ensure a quality product/service within operations and actively work to resolve issues
Operations management:
- Accountable for scheduling shifts, planning for call-ins/no shows, and reporting department metrics and performance
- Evaluate customer support and identify solutions for customer issues
- Set a motivational tone and establish a high degree of optimism focused on employees in the work environment
- Respond positively to unpredictable situations or problems that can occur throughout their work responsibilities
People management:
- Supervise team members, dispatchers, and drivers
- Evaluate performance and deliver feedback
- Develop measures to motivate employees
- Conduct succession planning
- Participate in the development of emerging leaders to be ready to move into higher level roles
- 3-5 years of experience as Operations manager and/or Supervisor
- Ability to multi-task
- Strong organizational, written, and verbal communication skills
- Must be a self-starter and have a high level of accountability
- Upbeat and energized to complete tasks with a positive attitude
- Must work well under pressure and have a strong attention to detail
- Must be willing to learn and practice all safety procedures as safety is our highest value
- Excellent Microsoft Word, Excel, Power Point & Outlook skills
Physical Demands / Environmental Factors
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
- Occasionally required to stand and walk
- Must frequently lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
- Some regional travel required