Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, Operations ensures efficient operations and achieves profitability and omni-channel goals. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and housekeeping and safety standards. Reporting directly to the Director, Stores Operations, this role provides a career path in Regional Operations, Asset Protection, or Store Management.
What You Will Do
- Manage payroll and non-payroll expenses, directly responsible for EBIT%.
- Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.
- Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection Manager.
- Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and Colleagues.
- Train, motivate, and develop the operations team to maximize their potential and business opportunities.
- Clearly communicate store and Company objectives to ensure both People Leaders and Colleagues are well-informed.
- Oversee total store maintenance to create a safe and clean environment for customers and colleagues.
- Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.
- Initiate and implement shortage and safety programs.
- Recruit and select qualified support Colleagues.
- Create a positive, inclusive work environment focusing on internal and external customer service and safety.
- Address Colleague concerns fairly and reasonably, consistent with Company values.
- Monitor and address performance issues promptly; administer reviews and check-ins.
- Utilize the check-in process as a tool for colleague talent development, promotion, and advancement.
- Lead Colleagues in support of community service opportunities.
- Drive overall Store Scorecard results by focusing on tactics such as shopping environment, pricing and signing, workload planning, staffing and weekend compliance, logistics, shortage, and safety.
Skills You Will Need
Leadership and Team Management: Strong leadership profile with the ability to inspire, motivate, and build effective teams.
Financial Acumen: Experience in managing payroll and non-payroll expenses with direct responsibility for EBIT%.
Operational Expertise: Proficiency in overseeing merchandise receipt processing and maintaining back-of-house standards.
Training and Development: Skills in training, motivating, and developing team members to maximize potential and business opportunities.
Communication: Clear and effective written and verbal communication skills for various situations.
Problem-Solving and Decision-Making: Ability to address Colleague concerns fairly and effectively manage time and priorities.
Organizational Skills: Highly organized with the ability to adapt quickly to changing priorities.
Strategic Planning and Execution: Ability to plan and execute strategies to drive overall Store Scorecard results.
Integrity and Professional Standards: Commitment to exemplifying the highest integrity and professional business standards.
Negotiation Skills: Excellent negotiation skills to ensure the best outcomes for the store and Company.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of prior management experience, preferably in a retail environment.
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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