Manager - Talent Partnership

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

About Us:

Zenoti is fast-growing vertical SaaS company driven by innovation, customer obsession, and a people-first mindset. The beauty, wellness, fitness industries we operate in are our first love. With a global footprint and a strong culture of collaboration and impact, we’re building solutions that power growth for our clients - and careers for our teams.

Our Talent team is at the heart of this mission. We’re partners in unlocking performance, well-being, and long-term success.

The Opportunity:

We’re looking for a dynamic and experienced HR Generalist at the Manager level to support our teams in the US, Canada, and Costa Rica. This role, based in Bellevue (A Work-from-Office opportunity), will play a key part in shaping employee experiences, supporting people leaders, and enabling our culture of performance, inclusion, and well-being.

You’ll be the go-to People partner for employees and managers in these regions - proactive, solutions-focused, and deeply human in your approach.

Key Responsibilities:

Business Partnership & Employee Experience

• Serve as a trusted HR partner to leaders and employees across the US, Canada, and Costa Rica
• Drive employee engagement, development, and retention through proactive interventions
• Coach managers on org health, team dynamics, performance, and talent development
• Partner with global HR COEs (Talent Acquisition, Talent Operations, Total Rewards, Talent Development) to align on local needs

HR Operations & Compliance

• Ensure compliance with employment laws and practices across supported geographies. Guide Talent Operations on local requirements.
• Manage employee lifecycle processes (onboarding, internal moves, exits) with care and consistency
• Lead or support local policy development and implementation
• Manage employee relations cases with fairness, discretion, and empathy

Programs & Projects

• Support or lead people programs such as performance management, recognition, DEI, well-being, and culture-building initiatives
• Partner with Finance and Talent Operations on workforce planning, reporting, and compensation reviews
• Analyse engagement and retention data to identify themes and actions

Who You Are:

• A strong HR generalist with a mix of strategic thinking and hands-on execution
• Comfortable operating in a fast-paced, high-growth environment
• Known for your ability to build trust, navigate ambiguity, and get things done
• Emotionally intelligent, culturally aware, and driven by impact

Qualifications:

• 8–12 years of progressive HR experience, preferably in tech or SaaS environments
• Solid knowledge of US employment law; experience supporting Canada and/or Costa Rica is a plus
• Demonstrated success in employee relations, performance management, and manager coaching
• Excellent communication and relationship-building skills
• Bachelor’s degree in Human Resources or related field; HR certifications (e.g., SHRM-CP/SCP) are a plus

What We Offer:

• A purpose-driven culture that values openness, growth, and belonging
• Attractive compensation and equity
• Comprehensive benefits package including health, wellness, and generous time-off
• A chance to truly shape how we build a great place to work across the Americas

Ready to Apply?

If you’re passionate about people and want to help shape a high-impact HR function at a company that’s scaling fast and staying human, we’d love to hear from you!

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.