Position Objective:
Our managers are hands-on and in charge of 'Delivering the Vibe' to our guests. What does that mean? It means you run shifts focused on superior service, superior sandwiches and superior training to ensure superior profitability. You work with and lead a team of 'wich makers, hosts and cashiers to ensure great food in a unique, fast-casual environment.
You 'Manage the Vibe' for our guests - ensuring superior sandwiches and service. We ensure a superior employee experience - no grease, great music, wear jeans to work and serve awesome guests!
Job Responsibilities:
Guest Service - Demonstrate Superior Service by providing "Service with Vibe".
Demonstrate the 10 Points of Superior Service:
- 1. Commitment to our Guests
- 2. Be the ambassador of the "Vibe" and the Brand – Lead by example
- 3. Respect and courtesy
- 4. Presenting a clean and polished image through our attire
- 5. Ambassador of Standards
- 6. Professionalism
- 7. Efficiency
- 8. No problem is too small - Never say No
- 9. Handle Guest complaints professionally
- 10. Maintain property and equipment to ensure Guests have a safe and superior dining experience
Which Wich Mission Statement:
Some want to make superior sandwiches.
Some want to make the world a better place.
We want to do BOTH!
Company Profile:
Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag. Check out our website at www.WhichWich.com
Job Title: Shift Lead
Salary Range: Competitive Hourly or Salary (pending qualifications)
Employment Status: Full Time
Position Objective:
The Objective of a Which Wich Manager is to lead and develop team members to deliver outstanding product quality and customer service in a clean, friendly environment, while building store sales and controlling costs.
Job Responsibilities:
Guest Service
Demonstrate Superior Service by providing “Service with Vibe”
Demonstrate the 9 Points of Superior Service
- Commitment to our guests’
- Be the leader in providing prompt and courteous service
- Be the ambassador of the “Vibe” – Lead by example
- Ambassador of Standards
- Professionalism
- Efficiency
- No problem is too small - Never say No
- Handle guest complaints professionally
- Maintain property and equipment to ensure guest have a safe and superior dining experience
Our Team
It is the responsibility of the Manager to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our team members. You will be responsible for:
- Sourcing, interviewing and hiring qualified candidates that exemplify our values and demonstrate “Vibe”
- Training and development of each team member
- Manage low turnover through employee satisfaction and employee feedback sessions
- Manage employee schedules
- Coach, counsel and discipline as needed
- Provide clear goals and objectives to enhance guest satisfaction and increase sales
- Promote teamwork and cooperation within the store
- Evaluate the performance of each team member and provide constructive and honest feedback of performance
- Communicate all marketing promotions, events and critical information to all team members
- Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor
- Ensure team members follow Which Wich uniform standards and meet personal appearance guidelines
Profitability
The objective is to have profitable stores; therefore you will be accountable for:
- Leading local store marketing initiatives to help boost sales & catering
- Controlling food and labor costs
- Implementation of new products and procedures
- Keep controllable expenses to a minimum
- Review weekly numbers and determine action plans based on areas needing attention
Standards
We are all about serving a product that is consistently Superior as quickly as possible.
You will maintain the standards set for:
- Product quality, inventory and speed of service
- Cleanliness and sanitation for all physical aspects of the store
- Food safety regulations and processes
Compliance
We want to ensure that our stores are in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation. You will be accountable for:
- Wage and Hour compliance
- Immigration compliance
- Ensure that all daily paperwork, weekly inventories and reports are completed timely and accurately
- Keep the location in compliance with the Franchise Agreement/License at all times
- Follow all cash control procedures
- Protect confidentiality information (i.e. wages, personnel information, company records, credit card information)
Skills/Qualifications
- High School diploma or equivalent. College degree preferred
- Must have food service experience
- Minimum of two (2) years in QSR environment in a supervisory position
- Must possess basic math skills
- Must have basic computer skills, fundamentals, and be proficient in Word & Excel
- Strong communication skills
- Ability to motivate team members and to treat staff with respect
- Must read, write and communicate in English as it relates to the job and safety regulations
- Must be able to satisfy ServSafe certification
- Valid driver’s license and car
- Ability to work with limited supervision
- Passion and commitment to guest service
- Desire to train, lead, and motivate our team members
- Ability to demonstrate a sense of urgency
Working Conditions
This position requires the ability to perform the basic functions of the job
- Must be able to work 40-45 hour per week
- Full use of hands (lifting, carrying, grasping, pushing, pulling)
- Standing, bending and walking for extended periods of time
- Lifting up 10 lbs frequently, 30 lbs occasionally and 50 lbs sporadically
Required Experience:
- See job description: 2 years
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Norfolk, VA 23502 (Required)
Ability to Relocate:
- Norfolk, VA 23502: Relocate before starting work (Required)
Work Location: In person