Position Objective:
The objective of a Which Wich Team Member is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.
Job Responsibilities:
Guest Service - Demonstrate Superior Service by providing "Service with Vibe".
Demonstrate the 10 Points of Superior Service:
- 1. Commitment to our Guests
- 2. Be the ambassador of the "Vibe" and the Brand – Lead by example
- 3. Respect and courtesy
- 4. Presenting a clean and polished image through our attire
- 5. Ambassador of Standards
- 6. Professionalism
- 7. Efficiency
- 8. No problem is too small - Never say No
- 9. Handle Guest complaints professionally
- 10. Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guests in a fun, energetic, and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:
Honesty and Reliability
- Always be truthful and honest with fellow team members, management, and guests
- Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
- Always follow company policies and procedures
Tenacity
- Work until a task is completed. Leave no job unfinished, regardless of the task.
- Work at a fast pace to ensure that guest demands are met
- Work smart to be able to effectively juggle multiple tasks
Friendly and Enthusiastic
- Interact with the guests and maintain an upbeat attitude at all times
- Communicate with guests and co-workers in a friendly, outgoing fashion
Service Minded
- Work or perform services for others in a friendly, accommodating, and attentive manner
- Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
- Go above and beyond to make each guest's visit enjoyable
Teamwork
- Enthusiastically pitch in to help fellow team members better serve guests
- Treat all team members with courtesy and respect
- Seek opportunities to make for a more efficient, safe, and friendly work environment
Skills/Qualifications:
- Must possess basic math skills
- Must have basic computer skills and fundamentals
- Must read, communicate, and understand English as it relates to the job and safety regulations
- Must be able to follow directions
Working Conditions:
This position requires the ability to perform the basic functions of the job
- Must be able to work shifts up to 8 hours a day
- Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
- Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
- Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
- Standing, bending, and walking for extended periods of time on hard surface
- Must be able to bend and stoop to lift and move boxes, sweep, and mop
- Must be able to lift over head up to 15 Ibs
- Lifting up 15 Ibs frequently, 25 lbs occasionally
RESPONSIBILITIES BY POSITION
All Positions:
- Greet guests with a warm welcome and a smile as they arrive
- Have menu knowledge of all wiches
- Explain the Which Wich ordering system
- Assist guests with Wich selection
- Clean and wipe tables and trays
- Keep beverage stations stocked
- Sweep dining room as needed
- Maintain dining room cleanliness, including trashcans
- Organize and maintain cleaning supplies and chemicals
- Restock paper towels, drink lids, straws, etc. in dining area
- Complete opening and closing procedures
- Perform any other duties as required
Host/Hostess:
- Greet guests with a warm welcome as they arrive
- Explain the Which Wich ordering system
- Assist guests with Wich selection
- Maintain clean dining area
- Assist guest with drink refills
- Stock coolers and merchandisers
- Stock chips
- Maintain a clean and organized work area to ensure a safe work environment
- Properly clean and sanitize all dining room equipment according to company specifications
- Empty trash cans
- Employ the "clean as you go" method to avoid accidents and to maintain standards
- Demonstrate required safety, production, and sanitation standards at all times
- Use clear verbal communication
- Perform any other duties as required
Cashier:
- Greet guests with a warm smile as they enter and address guest by name
- Use clear verbal communication
- Maintain a clean and properly stocked phone-in area and cashier station
- Quickly and accurately ring orders
- Suggest additional items that would complement a guest's order
- Coordinate phone-in and catering orders
- Practice proper cash-handling procedures
- Stock coolers and merchandisers
- Maintain a clean and organized work area to ensure a safe work environment
- Properly clean and sanitize all equipment according to company specifications
- Employ the "clean as you go" method to avoid accidents and to maintain standards
- Demonstrate required safety, production, and sanitation standards at all times
Sandwich LIne:
- Prep/Re-stock/Clean Up
- Complete opening and closing procedures
- Prep, clean, and cut vegetables for station
- Stock back-up dressings
- Prep all protein pars according to the Recipe Manual
- Weigh, pan, and date label all products
- Maintain product standards
- Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
- Restock station supplies as needed, including reach-in
- Assist in receiving, verifying, and rotating product deliveries (FIFO)
- Use recipes and production tools
- Assist team members as needed
Safety and Sanitation
- Maintain a clean and sanitized area
- Clean as you go
- Wash, rinse, and sanitize all dishes to sanitation standard
- Air-dry pots, pans, and utensils and return to proper storage location
- Frequently check sanitizing PPM throughout shift, and change when out-of-standard
- Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer
- Daily clean and organize walk-in cooler
- Daily clean and sanitize all trash barrels
- Assist team members as needed
- Perform any other duties as required
Job Types: Full-time, Part-time
Pay: $13.50 - $16.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
License/Certification:
- ServSafe (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Norfolk, VA 23502 (Required)
Ability to Relocate:
- Norfolk, VA 23502: Relocate before starting work (Required)
Work Location: In person