Job Description
Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.
- Responsibilities
- Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
- Creates and verifies full patient registration upon patient arrival.
- Communicates with Benefit Coordinators if new insurance is obtained.
- Communicates with providers as needed regarding patient’s arrival, needs or requests.
- Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
- Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
- Schedules patient appointments and follows up on missed appointments by telephone or mail.
- Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
- Performs all other duties as assigned.
Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
- Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
- Proficient computer skills using Microsoft Office and database programs.
- Excellent communication skills, verbal and written.
EXPERIENCE:
- Two (2) years of related experience is required
EDUCATION:
- High school diploma or GED is required
Required Skills
Two (2) years of related experience is required.