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Job details
Work flexibility: Field-based
Req ID: R547122
Employee type: Full Time
Job category: Customer Services
Travel: 100%
Relocation: Yes
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Job description
JOB SUMMARY:
As a Clinical Launch Product Specialist, you will play a pivotal role in driving the successful introduction of Mako robotic systems to healthcare facilities and providers. In this position, you will collaborate closely with healthcare professionals, hospital staff and cross functional teams to integrate Mako into clinical practice. This role serves as a central point of contact to interpret customer needs, train surgeons and hospital staff, develop protocols and cover all related issues until the account is transitioned from the launch phase.
As a Clinical Launch Product Specialist, you will play a pivotal role in driving the successful introduction of Mako robotic systems to healthcare facilities and providers. In this position, you will collaborate closely with healthcare professionals, hospital staff and cross functional teams to integrate Mako into clinical practice. This role serves as a central point of contact to interpret customer needs, train surgeons and hospital staff, develop protocols and cover all related issues until the account is transitioned from the launch phase.
DUTIES & RESPONSIBILITIES:
Clinical Expertise:
- Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications.
- Serve as a clinical resource to healthcare professionals, offering insights, training, and support.
Training and Education:
- Deliver comprehensive training and education tailored to surgeons, nurses, and other clinical staff.
- Ensure that healthcare teams are proficient in Mako technology, understand clinical benefits and have access to program resources.
Product Integration:
- Collaborate with hospital administrators and surgical teams to plan and execute the seamless integration of Mako robotic technology into their surgical programs
- Provide on-site support during initial product launches and implementations.
Clinical Support:
- Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako.
Customer Relationship Management:
- Build and maintain strong relationships with healthcare providers and hospital staff.
- Understand customer needs and concerns and serve as their advocate within Stryker.
Compliance and Quality Assurance:
- Ensure that all clinical practices related to Mako robotics comply with regulatory requirements and internal quality standards.
- Assist in maintaining product integrity and safety.
QUALIFICATIONS & WORK EXPERIENCE:
- Minimum 6 years of work experience required, including 3 or more years in healthcare.
- Minimum 2 years of experience with Mako robotic applications.
- Strong knowledge of orthopedic surgery and robotic- assisted surgical technology and applications is required.
- Excellent interpersonal skills and persuasive communication skills.
- Ability to train and empower others with responsibilities
- Ability to travel extensively to support product launches and customer engagement.
- Problem-solving skills and the ability to make informed decisions under pressure.
- Success in introducing new technologies to the market is a plus.
$94,100 - $154,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
This role will be posted for a minimum of 3 days.