DAILY DUTIES / RESPONSIBILITIES:

WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY.
UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.
PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.
PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.
CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.
ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.
Additional Required Deliverables Include:
- Documentation
  - Technical
  - User Documentation
- Knowledge Transfer
  - Technical Training
  - User Training
  - Official Knowledge Transfer Sessions
  - Screen sharing
  - Recorded
- Weekly Status Reports to Hiring Manager
  - Accomplished
  - Planned

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.
DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM IPHONE ISSUES.
EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES.
MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.
IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE
WINDOWS 10 OR 11 ENTERPRISE
GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION
WINDOWS SECURITY - GROUP POLICY
VOIP
WINDOWS SERVER 2019
M365

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS
GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS FOR THE ENTERPRISE AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
GOOD INTERPERSONAL SKILLS
PROACTIVE AND SELF-MOTIVATED
SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP.

REQUIRED EDUCATION:

Bachelor's Degree
or MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT
Or equivalent work experience.

PREFERRED CERTIFICATIONS:

Network Technician

Desktop Support Technician